Developing Customer Experience & Upselling
10:00 am
— 12:30 pm
November 4, 2025
— November 4, 2025
Members
£0
| Non-Members £50 + VAT
This session builds colleague confidence in engaging audiences, understanding their needs and enhancing their experience, while increasing spend. It covers building rapport, positive communication and effective questioning and listening, as well as maximising up-serving and upselling opportunities.
Course Leader:
Melanie Cash, Consultant, Melanie Cash Training & Consultancy
Location:
Delivered on Zoom
Tuesday 4th November 2025, 10am-12:30 pm
