IT Coordinator
Organisation
Theatr Clwyd Trust Ltd
Location
Mold
Description
Integral role in maintaining and optimising our computer systems and networks. Reporting directly to the IT Manager, you will serve as the first point of contact for technical issues, ensuring prompt resolution and appropriate escalation when necessary. Your efforts will be vital in maintaining optimal system performance and achieving high levels of user satisfaction
Contract Type: Permanent
Hours: 37 per week
Key responsibilities:
First line support: Diagnose and resolve hardware, software, and network issues, maintaining a professional and customer-focused demeanour.
Ticket management: Manage raised tickets and keep our Helpdesk and CRM systems up to date, ensuring tasks are completed within agreed time frames.
On-site & remote support: Provide IT support to customers both on-site and remotely, delivering timely and effective solutions.
Team collaboration: Work closely with fellow team members, providing support as needed and collaborating on larger projects.
Workload management: Prioritise and manage multiple tickets, tasks, and mini-projects simultaneously.
Operating system support: Provide support for Windows as well as productivity platforms such as Office 365
Software installation: Install and manage software applications across multiple devices.
Printer & AV support: Troubleshoot and support printers, scanners, photocopiers, and audio-visual equipment
Mobile Device Management (MDM): Assist in managing and maintaining mobile devices.
Link
https://www.theatrclwyd.com/jobs/it-coordinator-2
Salary
£27,643
Closing Date
March 23, 2025
